Course curriculum
-
1
Welcome to the Frontline HERO Course!
-
2
Chapter #1: The Huddle
-
3
Chapter #2: The Position to Notice
-
4
Chapter #3: The "Keep it Up"
-
5
Chapter #4: The "Adjust"
-
6
Chapter #5: The Block or Tackle
-
7
Next steps
-
A Message from Your Instructor FREE PREVIEW Before We Begin... What's in it for You? Download Printable PDF of the Frontline H.E.R.O. Workbook Let's Get Started! -
Introduction to The "Huddle" Why We Do The "Huddle" Review What is The Action of the Day? More on The "Action of the Day"... How to Start My Daily "Huddle" Review Best Place to Conduct a "Huddle" Review Optimal Time to Conduct a "Huddle" Review How to Manage During The "Huddle" Review Troubleshooting HERO "Huddle" Flashcard Final Review of The "Huddle" Test Your Knowledge of The "Huddle" Capturing The "Huddle" in The Upfront App -
Introduction to The "Position to Notice" Actively Manage Your Team With The "Position to Notice" Review When Should I Be in a "Position to Notice"? Review The "Walkabout" Reviewing The "Walkabout" HERO "Position to Notice" Flashcard HERO "Walkabout" Flashcard Final Review of The "Position to Notice" Test Your Knowledge of The "Position to Notice" -
Introduction to The "Keep it Up" Let Your People Know What They Are Doing Right! Review When Do I Use The "Keep It Up"? Final Review of The "Keep It Up" HERO "Keep It Up" Flashcard Test Your Knowledge of The "Keep it Up" -
Introduction to The "Adjust" Help Your Team Member Get Back on Track Review Staying on Track During The "Adjust" Review Where Should I Conduct The "Adjust"? Final Review of The "Adjust" HERO "Adjust" Flashcard Test Your Knowledge of the "Adjust" Combining The "Position to Notice" With The "Keep it Up" & "Adjust" Three Tools in One! Capturing data in The Upfront App Using The Upfront App In The Field -
Prioritizing Unexpected Issues: Using the Block or Tackle Block, Tackle, or Handoff? Review How to Properly "Handoff" Tasks Review How to Block The Tomato! Final Review of The "Block or Tackle" HERO "Block or Tackle" Flashcard Test Your Knowledge of The "Block or Tackle" Combining Tools in The Upfront App Documenting Progress in The Upfront App -
Congrats! Here's What's Next... More resources for you Be A HERO Flashcard Before You Go...